RETURN & REFUND POLICY

Effective January 01, 2026

1. What You’re Buying

Every piece from Colonial Metalworks is handmade, often one-of-a-kind, and frequently built from reclaimed materials. No two items are identical. Tool marks, weld signatures, patina, and material variation are intentional characteristics, not defects.

If you expect uniform, mass-produced perfection, this isn’t that.

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2. Core Policy (Straightforward Version)

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• All sales are final.

• No returns or exchanges on standard, custom, or one-of-a-kind items.

• Orders enter fulfillment or production quickly—once placed, they are considered committed.​

This protects the integrity of handmade work and prevents abuse of one-off inventory.

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3. If Something Goes Wrong (We Handle It)

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We stand behind what we build. If there’s a legitimate issue, we fix it.

Eligible issues include:

• Item arrives damaged in transit

• You received the wrong item

• A functional defect that was not disclosed

To qualify:

• Contact us within 48 hours of delivery

• Email: [your email]

• Include:

  • Order number

  • Clear photos of the item and packaging

Resolution options (at our discretion):

• Repair

• Replacement (if possible)

• Partial or full refund

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If it’s our mistake or a verified shipping issue, we make it right. No runaround.

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4. Shipping Reality

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• Every item is inspected and packaged with intent before it leaves our hands

• Once accepted by the carrier, transit risk shifts to them

We are not responsible for:

• Carrier delays

• Lost packages marked “delivered”

• Mishandling during shipping

We will assist in claims when applicable, but resolution depends on the carrier’s process.

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5. Custom & Commissioned Work

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Custom work is where this policy matters most.

• All payments are non-refundable

• Deposits secure time, design, and materials

• Once fabrication begins, the order is locked

• Approved designs = approved outcome

You’re commissioning an artist, not ordering a SKU. Variations happen, that’s the point.

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6. Cancellations

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• Orders cannot be canceled once placed

• Immediate requests may be reviewed, but approval is not guaranteed

7. Expectations & Material Truth

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By purchasing, you acknowledge:

• Metal evolves—patina, oxidation, and finish changes may occur

• Reclaimed materials carry history (wear, marks, inconsistencies)

• Photos represent the piece but are not a pixel-perfect guarantee

These are not flaws—they’re the story.

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8. Case-by-Case Resolution (Good Faith Clause)

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We operate like humans, not a faceless system.

If something feels off, reach out. We’ll review the situation and determine a fair path forward.
 

This does not guarantee a return, refund, or exchange—but it ensures you’re heard.

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9. Chargebacks & Disputes

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We document everything.

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Any chargeback will be contested using:

• This policy (accepted at checkout)

• Product descriptions and listing details

• Shipping confirmation and delivery proof

• Communication records

Filing a chargeback without contacting us first is considered bad faith and will be defended accordingly.

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10. Agreement

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By completing a purchase on Colonial Metalworks, you confirm that you have read, understood, and agreed to this policy.

11. Contact

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Email: To ensure expedient support, please use the support email provided in your receipts. Otherwise, info@colonialmetalworks.com
Website: colonialmetalworks.com

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